West Berkshire Council

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Customer Services Advisor (V3538)

Vacancy Summary
Employer:
West Berkshire Council
Salary:
£17, 972 - £23, 866 (D-F)
Location:
Council Offices, Market Street, Newbury
Contract:
Permanent
Working Pattern:
Full Time
Hours:
37 hours per week. Monday to Thursday 8:30am – 5pm and Friday 8:30am – 4:30pm.
DBS Check:
No
Closing Date:
16/12/2018 at 23:59 PM
Reference:
V3538
Vacancy Description

Our Customer Services team is the first point of contact for customers who visit our offices or telephone our Contact Centre. We assist customers across a wide range of council services by providing information or recording their service requests, or by ensuring that they are referred to the right service area.

Working hours: Monday to Thursday 8:30am – 5pm
                       Friday 8:30am – 4:30pm

The salary scale for this post is scale D (£17, 972) to Scale F (£23, 866).

The starting salary will be at our scale D (£17, 972) with progression to scale F once experience and knowledge have been attained (see Job Description).

If you have good people skills and want to use these to deliver quality services to our customers, this may be the job for you.

We are looking for someone who has:

  • a commitment to providing excellent customer service
  • excellent communication skills
  • a willingness to learn and use their initiative
  • self-motivation

You may be required to work at our Market Street and West Street offices in Newbury.

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2017; the requirement to fulfil all spoken aspects of the role with confidence in English applies.

West Berkshire Council offer excellent employment benefits such as flexible working, access to a wide range of relevant training, local government pension scheme, family friendly policies, a range of local discounts and much more. You will also be entitled to a generous annual leave entitlement of 26 days per annum rising to a maximum of 34 days, depending on how long you’ve worked for us and the grade of your job.

If you would like to know more contact Sue Kavanagh (Customer Services Team Leader) on 01635 519081 for an informal discussion.

Closing date is 16th December and you will be notified if you have been shortlisted for interview on 17th December.  Interviews will be held on 20th and 21st December.



Equal Opportunities
The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.
How to apply

Please complete an online application form.

Further information on this vacancy
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